Return Policy
Last Updated:
Our Commitment to Service Quality
At Thomyzei, we are dedicated to providing exceptional shopping assistance services. While we offer guidance and recommendations rather than physical products, we want you to be completely satisfied with the value and quality of our services.
Service Satisfaction Guarantee
We stand behind the quality of our shopping assistance services. If you are not satisfied with the guidance or recommendations we provide, we are committed to working with you to address your concerns and ensure you receive value from our expertise.
Addressing Service Concerns
If you have concerns about our services, please contact us within 14 days of receiving our recommendations or guidance. We will:
- Review your concerns thoroughly and objectively
- Provide additional clarification or information as needed
- Offer alternative recommendations if appropriate
- Work with you to find a satisfactory resolution
Consultation Services
For paid consultation services, if applicable:
- Cancellations made at least 48 hours before a scheduled consultation will receive a full refund
- Cancellations made less than 48 hours before a scheduled consultation may be subject to a cancellation fee
- If you are dissatisfied with a completed consultation, contact us within 7 days to discuss your concerns
Information and Guidance
Our website provides free information and general guidance about shopping practices and product evaluation. This content is provided as a service to visitors and does not constitute a purchase requiring a return or refund.
Third-Party Products
We provide guidance on selecting products from various retailers and manufacturers. Any purchases you make based on our recommendations are subject to the return policies of those specific sellers. We recommend reviewing the return policy of any retailer before making a purchase.
Exclusions
This policy does not apply to:
- General information available on our website
- Guidance provided in blog posts or articles
- Products purchased directly from third-party retailers based on our recommendations
- Services already rendered where you were satisfied at the time of delivery
Refund Process
If a refund is approved for paid services:
- Refunds will be processed within 14 business days of approval
- Refunds will be issued to the original payment method
- You will receive confirmation once the refund has been processed
How to Request a Review
To initiate a service review or discuss any concerns:
- Contact us via email at info@thomyzei.world or phone at +442076197100
- Provide details about the service you received and your specific concerns
- Include any relevant documentation or correspondence
- Allow us reasonable time to review your request and respond
Our Resolution Commitment
We are committed to resolving any service-related concerns fairly and promptly. Our goal is to ensure you receive value from our expertise and feel confident in the guidance we provide. We will work diligently to address your concerns and find a mutually satisfactory solution.
Questions
If you have questions about this Return Policy or need to discuss a service concern, please contact us:
Thomyzei
Scope Here East Press Centre
14 E Bay Ln, London E15 2GW, UK
Email: info@thomyzei.world
Phone: +442076197100